6 SaaS Roles: Marketing, Sales, Customer Success, Support - Sales Issues
This module deals with the different sales steps and roles in a SaaS model like landing and pricing pages. Aligment, the roles of sales reps, customer success managers and e.g. the role of the helpdesk are also included. In contrast to the previous model, the focus is on individual tasks and e.g. metrics in contrast to the global view on the role prior.
Content of the module includes:
The various roles of a Software as a Service organization.
In contrast to the strategic view on sales of the fourth module the focus is on individual roles
Types of sales reps
Tasks of sales reps
Customer Success Managers
And much more
Sources/articles to read:
Sign up now to be informed when the SaaS online training starts.